Start your request
Three steps: create an account, confirm your email, describe what you need. Free, with no obligation.
Start your request
- Create an accountWith your email and a password. No app needed.
- Confirm your emailUsing the link we send you. If it doesn’t show up, check your spam folder.
- Describe what you needWhat kind of help, where and how often — and how to reach you.
What happens next
- Your request appears in your account right away.
- Our team reviews it and contacts you the way you prefer.
- You get a proposal with scope and price — and decide in your own time.
Frequently asked questions
How much does it cost?
It depends on the tasks, frequency, hours, location and any driving. You’ll get an individual price in your proposal before anything is arranged. Sending a request is free. We don’t bill Medicare, Medicaid or long-term care insurance.
How soon will I hear back?
We review every request personally and contact you the way you prefer. We can’t promise a fixed response time, but you can follow the status in your account. Requests still marked Received or In review close automatically 14 days after submission, including if our team has not contacted you. This does not mean you failed to reply. You can email us or send a new request.
Can I request help for a parent or another family member?
Yes. Choose “For someone else” in the form. You stay the contact person. We don’t need the other person’s name, address or health information for the request — anything else, we’ll discuss with you directly.
Who will come — and do I get a say?
Help is provided by local partners: companies or independent helpers. Add preferences like language, time of day or a driver’s license to your request. We’ll go over who could help before you accept anything.
What happens after I send my request?
Your request shows up in your account right away with the status “Received.” We review it, follow up with any questions and send you a proposal. Nothing is booked or charged along the way.
What don’t you offer?
Personal or nursing care, medical services and emergency response. We do not currently offer help with bathing, dressing, toileting, eating or transfers, or overnight, 24-hour or live-in care. We discuss tasks, schedules and any rides only within our offered services. In an emergency, call 911 (112 in Europe).
Why do I need an account?
So only you can see your request and its status. All you need is an email address and a password — no app.
Am I committing to anything?
No. A request isn’t a booking. Nothing is binding until you explicitly accept a proposal.